VM will usually only supply a Quickstart to a property that had VM previously. Manage Your Account. Thanks I have already tried that number, waited about 20mins to get through and they said I needed to speak to pre install and then put me on silent hold and after 5mins the call was ended - not by meThe TV is a digital smart TV with Freeview inside. Account - Cable. In response to Jonny-M. Some photos would help us. Sorry to hear of the install delay caused by the wall. Hi Ash, I have solved the problem as VM sent a technician for the installation yesterday, so everything is fine now. Virgin Mobile. 168. If it is a loose cable only, you will need one of these to connect the Quickstart cable. the 2 wires end up inside the wall, I cannot see further where it is leading to. , , Virgin Media. Look for the omnibox outside and trace the cable inside. If it is a loose cable only, you will need one of these to connect the Quickstart cable. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. From that brown box on the wall trace the cable to the inside. Mobile Your Account. No VM wall socket in QuickStart, set up and connections Tuesday; Virgin media wall socket for broadband is not what js shown on the installation guide in QuickStart, set up and connections a week ago; I need a Virgin Media Broadband Socket installed in QuickStart, set up and connections a week agoPush the white isolator cable, with the black band, into the slot in the splitter marked ‘Wall’. We have the quickstart pack but sadly cannot get broadband set up and working. AnthonyRaw1986. We have a virgin media wall socket with an ethernet port in the wall but no round cable. Measuring a compact 230x153x55mm and weighing 1. Hello! I was told I could do a self install kit for my broadband installation next week. Rob (Engineer ID XX346), who is really kind and helpful. Virgin Media; My Virgin Media; Shop; Help;. Faulty Virgin Media wall socket: This is the point where your Virgin Media service enters your home. The house is a new build, there's no lead in the paint, no aquarium or anything like that. But I have no Virgin Media Wall socket in my house. If possible, I would like to get rid of this rather ugly white. Their newer “fibre” installs are Fibre to the outside of your house where there is a fibre to coax. If you can't find it, have a look outside for any wires entering your home, then look for a white box on the wall inside. Virgin Media M125 Fibre Broadband. The wall box may be branded with the logos of an old cable TV company (not VM). Connect a cable from the wakk socket to the power supply, then from the power supply to the SKY RF in and then as I described before. 4 Kudos. Hey @Kaj_Barylka, thanks for reaching out to us and a warm welcome to the Virgin Media forums. The box and cables may have been removed by the previous occupiers. We have tried plugging it into the only box we found it would fit but no luck. Don’t plug the power cable into a plug socket yet. Inside the spare room, the coax cable goes into the white VM internal wall box with just a TV actuator attachment attached (see pic), and the telephone cable goes into a regular telephone socket that has been mounted onto the window sill (see pic). I've got 2 wall sockets that I think are likely. VM don't use fibre inside the property. I don't have a virgin media wall socket and this is stressing me out. cable from wall. On your installation day, your engineer will arrive in a. This video will show you how to install a Virgin Media extension cable. . Got my virgin media self install kit but I don't have a virgin socket. But I have no Virgin Media Wall socket in my house. Everything is converted to specialised triple screened coaxial cable. Account - Mobile. Welcome to the community and thanks for taking the time to post here on the forums. If you need it moving to another location, Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. I need to book an engineer and can’t find how to do this online, there is also no option to do this over the phone… Thanks, BrianLook outside for a brown or grey VM box on the wall and trace the cable to the inside. I can’t find a wall socket anywhere that matches those indicated by virgin. Thank you for the tel no. Awful first impressions of Virgin Media. In the worst case that might be compensation to a neighbour for their loss of service. Last edited: 21 Jul 2010. Virgin Media Wall Socket Connector Wrong Kind in. 2) remove the metal isolator box and use the coupler to connect to (as per above) and maybe replace the box lid and have a trailing wire coming out of the bottom of the box. Can anyone please help me. Plug the cables into the Hub. Options. Explain what needs to be done and book an engineer visit. It's not uncommon to have the hub in one room and the TV in another, so there would be two sockets. Check outside for the omnibox (brown or grey) and trace the cables to the inside. I got the option to self install, I got the package fine but when I have went to install I have realised that the 2 virgin media wall sockets have had all the wires inside them ripped out. 1 ACCEPTED SOLUTION. I've lived in several houses with Virgin Media and seen several different combinations of inside / outside box. Teki, Mar 28, 2020. #12. Be aware it may complicate things though if you do come to order cable in the future. Original Virgin/NTL installation: Phone in office (may as well be "hallway" for the purposes of discussion) Broadband modem behind TV (via the aforementioned splitter*) TV (erm, behind the TV - the 2nd split from the splitter*) * The single line in to the splitter came through the wall in to the living room from the NTL box on the outside wall. Some properties do not have a wall socket, only a cable. however if there is nothing inside your home then the previous owners may have removed the internal wall box themselves,. Re: No Wall Socket for Quickstart. Mobile Your Account. 1 Mar 2016. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. (Finally Solved) November 10, 2023 by Jim Johnson Do you need a Virgin Media Wall Socket? A wall socket is all you need to connect to Virgin Media. An engineer came out yesterday and we eventually found it randomly part the way down the stairs. 3 Kudos Reply. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. a week ago. However, since theres no virgin media socket is it possible if someone who works at v. Here are some answers to help you get connected: Request a wall socket installation: As mentioned earlier, you can contact Virgin Media customer service and request an engineer install a wall socket. Yes, you are correct you do need a Virgin coax connection with the mini box for live TV, you will need to give VM a call on 150 from a Virgin phone or 0345 454 1111 from any other phone. We would like to show you a description here but the site won’t allow us. on 15-02-2022 10:03. I have received my quick start-up kit. . Checked the forum the NTL box in my bedroom can be used for internet and I can connect to the internet now. Praying the white is the virgin one. If it is a loose cable only, you will need one of these to connect the Quickstart cable. Getting started & FAQ. The power supply must fit the correct way round. Options. I have recently moved into a new flat and when ordering virgin media it states I can do a quickstart install but there seems to be no virgin media wall socket so I've opted for the engineer to come out and install. both appear. log into hub3 - 192. Location. So I’ve tried inserting it to the socket below it instead but it’s not working. Room 1 - install a twin RJ45 socket on the inside wall by the router. It allows your computer to send information along your network. Standard Member. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. All the wall sockets I can see are for BT. Inside the spare room, the coax cable goes into the white VM internal wall box with just a TV actuator attachment attached (see pic),. Phone. The cable that comes from the wall is an F-type cable and what goes in the TV is a normal TV cable, so I bought an F Type to Coax TV Cable to connect those two. It's probably virgin broadband to the house , you would need to call virgin , confirm that there is an existing line to the house, get a broadband contract , receive virgin router. Mobile Your Account. Need Virgin Wall Socket - require "written confirmation" of what it entails. There will be a seperate connection inside the interior wall box. on 22-10-2022 20:58. Vonage 2nd line. Back a step. Explain what needs to be done and book an engineer visit. Joining in Options. and view the images for a range of different wall box options. You shouldn't remove it as it belongs to Virgin Media but they are hardly likely to come knocking and complain to you about it. What would be easier, cheaper and overall futureproof would be to install your own cat6/7 ethernet cable and plug it into the router and either run it internally or drill outside the wall and up to your room and then back inside with an ethernet socket. It has two outputs on the left of the wall box. . For more information please visit:Media don’t do any Fibre connections to inside the house. on 04-02-2023 11:17. Re: cable not fitting wall. If you look into the back of your Hub, you'll see a port. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. 18-02-2023 10:23 - edited 18-02-2023 10:33. Booking an engineer is easy with Virgin Media. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. SpeedHi all, I have received my package 2 days ago but I can't complete the set up due to a lack of a Virgin Media wall socket. Check service status. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. The first thing is to start making alternative arrangements for your internet connectivity. Re: No Virgin Media wall socket at installation - M100 Fibre Broadband. We have a virgin media wall socket with an ethernet port in the wall but no round cable. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. This is where your broadband signal is strongest. Prior to getting my contract I checked the wall socket and there was a virgin box on the wall with a socket coming from it. Installing and configuring your kitYou can contact the faults team to arrange this, c all 150 from a Virgin landline, or 0345 454 1111, option 2 (Faults) but best to call between 8am and 10am to avoid call queues, or late afternoon around tea time. How can I get a technician getting things sorted?Hi Louistkng Thanks for posting and welcome to the community. . Search ISP News. It uses a technology called RF over Glass (RFoG) so they can use same hubs and tv boxes. If you have been given a Quickstart pack, but. Thanks robertdwhite, I have booked a visit for the next available slot which you can view here via the MyVM app. Thank you for your post. If you can call our Pre-installs team on 0800 052 1734, they will be able to convert this to a manned install. wi-fi. Went outside and there appears to be nothing on the other side (maybe removed). If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. the box should be inside your house. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsCan't find wall socket in QuickStart, set up and connections Saturday; Hub3 to Hub5 cable issue in Networking and WiFi Thursday; Solid Red Light & Intermittent Wifi in Networking and WiFi Tuesday; Replacement PSU for Super Hub 4 in Networking and WiFi Tuesday; No Virgin Media wall socket in my apartment in QuickStart, set up and. I need to plug the isolator cable into the Virgin Media wall socket. ahhh the rubbish that is CS - you could try this. Virgin Media: TiVo® service. I have a Virgin Media wall socket, it's the white box in Picture 1. This seems like the previous occupants had the connection for the Virgin box in the bedroom, so you'll need a tech visit. Hi, Same problem here. It indicates the types of connections used for each area of the house, like the switchboard, outlets, and lights. How about using a 10m RJ11 to RJ11 telephone cable. Not all properties have a socket, just a cable. ) The hub will be in here too. 0 Kudos. So, in the lounge connect a cable to the socket and the hub and 360 box to that cable via the splitter, and connect the box to the hub with an Ethernet cable. --. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to. Hi, Same problem here. My previous sky microfilter attached here. Consider a wireless connection: If a wall socket installation is impossible, you may want to consider a wireless connection. That is a rooftop aerial outlet for Freeview TV. Often made irrelevant by what is already superior protection inside that Virgin Media box - and all other appliances. - 5156775. on 03-08-2020 18:05. One customer said he has so far waited six weeks to have a 10in (25. However, I do not have any of the specified wall sockets available only a cable out of the wall which doesn’t fit with the cable provided. I’m sorry to hear of the issues that you’re having with your installation. Try plugging the cable you can see into the hub to see if it works. log into hub3 - 192. Either extend the disconnection date of your current provider, or put something else in place for the intervening time. No virgin media socket in Networking and WiFi 8 hours ago; No Virgin Media Wall socket . VM don't use fibre inside the property. When I proceeded to set up my Hub 3 I quickly realised that. I've just moved into a property and I'm trying to set up my Virgin Fibre broadband. All forum topics; Previous topic; Next topic; 14 REPLIES 14. The Hub’s power supply needs to be firmly connected between the wall and the Hub, and the power should be turned on. Page 2 Our new boxes automatically We will start with step-by-step activate when connected instructions on uninstalling your old kit. This hole will typically be up to 1cm in diameter and often positioned near your front door. Security matters. If you're happy for us to get this booked. You should see a cable going through the wall and if you trace this inside, you should get the cable. . You then just do this: 1) remove the attenuator from the existing cable, plug it into back of hub. virgin media internal wall box. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. can someone contact me about moving a TV point please. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Keep in mind though, for new builds, most of this will all be built into walls when the new building is constructed. When you place your order, we'll let you know. Sorry to hear you don't have a VM wall socket. . First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. . Solved: We have the quickstart pack but. A photo would be helpful if possible. Old Virgin Media box and poor signal. on 31-12-2021 10:47. The "two cables" sound very like a Sky dish install. Virgin Media; My Virgin Media; Shop; Help;. Around the world, maybe one every seven years. . Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Installing and configuring your kitThere may be a coax cable lurking behind those two blanking plates. Vonage 2nd line. If it is a loose cable only, you will need one of these to connect the Quickstart cable. My cable had a big red label on it saying ‘push it on, don’t screw it in’ but that label could have fallen off OP’s cable. Checked every room in the new house but there were none. 1 ACCEPTED SOLUTION. The installation should take around an hour. (only broadband no TV,no phone) there are total of 3 cables: -the broadband cable that connects to the Virgin Hub 3. Get the Hub ready by connecting the wires. )In this video, I am showing the sta. In some homes the VM service arrived on a loose cable, not via VM wall socket Have a look on the outside wall of the house to see if there a Virgin Media box, it may give a clue as to where the cable enters. The pre-install team number is 0800 052 1734. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. VM BB TV Landline. • For the best connection, connect your phone directly into the main Virgin Media wall socket – and check you’re not using an extension cable. In any event, you may want to tidy up the cables anyway, in which case you should get a VM tech in to fit a proper wall box etc. 4. 2 minutes ago Hi everyone, I've received the QuickStart installation kit and got to the first step with plugging into the isolator wall socket. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. You could take a risk and do it yourself, but if anything goes wrong you will be responsible. I take that means there is not a Virgin Media wall socket or coax cable so it becomes a new install from the street. 0. My current package downloads 14Mbps maximum way short of the 23-53Mbps advertised. can someone DM meWhen i was connecting the isolater cable to the wall socket, i realised that when the walls were painted, some paint got onto the threaded piece of the wall socket connector. 22-12-2022 19:19 - edited 22-12-2022 19:20. It is likely you will be waiting a few days. For more information please visit:is that cable connected to the splitter inside the wall socket? If there's no cable going outside or downstairs you're screwed and will have to call virgin to connect you. Browse Virgin Media Virgin Media Community. Sign in . Solved: I was sent a Virgin Media hub in a quick start self installation package, as I'm moving into a new property and was told Virgin is - 5101234. My question relates to the fact that there are 2 Wall Sockets in the property - one on the ground floor and one upstairs. There are multiple different branded wall boxes inside our flat but none. Virgin Media don’t do any Fibre connections to inside the house. The V6 is tiny. Forum Team In response to rohith15388. I have only got one rectangular shaped white socket (Shown. Solved: hello, I’ve moved into a new flat with some dodgy paintwork. My dad bought the 1gbps package and arranged the delivery for 13th March with QuickStart. Switched On Families. Failing that phone the Pre-installation and delivery team on 0800 052 1734 & explain the situation. Connect the Hub’s new power cable with the blue label to the back of the Hub, and plug the other end into a wall socket. Assuming the cable from this box hasn't been cut yes, you can get VM Broadband, however it isn't full fibre, it's called HFC where it's part fibre and part coax cable, hence the screw connector on the wall box: You can unscrew the two screws, remove the panel, and check if there is still a cable running into the wall. Feb 22, 2022. Tried the virtual assistant but it didn’t prove helpful. 0 Kudos Reply. The coax cable from the study can be used for the other 360 box in the kitchen. To find it look around your home for a larger phone socket with a line in the middle and possibly a BT or Openreach logo. which allows you to have the cable tucked inside the wall more and hanging straight down when it emerges from the faceplate. The Virgin wall sockets just have one connector at the bottom. Can you fit the Cable con 3. Phone. If there are any issues with the date or time please let me know and we can look to alter this to something more suitable. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I've got this exact setup on mine and on my 1000Mbps package and get pretty much 100% speed. They'll then install a fibre socket inside. Sometimes there is no wall box, just a trailing cable. I wanted. We previously had Virgin Media installed here back in 2017 and at the time the engineer explained that only one wall socket can be 'live', and that there is a switch on the outside box to determine which Wall Socket should. Virgin Media Wall Socket Connector Wrong Kind in QuickStart, set up and connections yesterday; No vm wall socket in QuickStart, set up and connections yesterday; Can't find wall socket in QuickStart, set up and connections yesterday; Cable/socket incompatible in QuickStart, set up and connections yesterday QuickStart, set up and connections. Teki Screwfix Select. Account - Cable. What would be easier, cheaper and overall futureproof would be to install your own cat6/7 ethernet cable and plug it into the router and either run it internally or drill outside the wall and up to your room and then back inside with an ethernet socket. Adduxi. Stream from Virgin Media. However, I do not have any of the specified wall sockets available. You can also check for a loose cable as not all properties have a socket. I’ve already cancelled my old BT service and now advised that earliest date for an engineer to come is 26th Jan. Hello sophieboulter1. 3 weeks ago. In some cases, you may only find a cable modem connector being fed into your home or a plastic wall box with Virgin Media branding on it. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsThe steps that the Virgin Media engineer needs to do to achieve this are: take the Master socket off the wall and remove the old telephone line cable connected to the back plate (remove the old incoming ‘BT’ type (old virgin media) line) – this is not being used any longer. I need an engineer to come out and take a look at the white box they installed on the inside of my property when they installed my services - it’s come away from my living room wall and is hanging off and it needs to be re attached which I can’t do myself - tried calling but I don’t have the time to sit in the long queues. Broadband set up issues. Hi. We have a virgin media wall socket with an - 4353656 - 2. That is the correct fitting, it should push on unless its too loose inside the large housing. For more information please visit:Virgin Media don’t do any Fibre connections to inside the house. I recently got Virgin broadband installed. Entertain me; Broadband Deals. Virgin Mobile. Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. com and book a technician. In the UK, one is rarely seen in 20 years. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. The bottom two cables aren't plugged into anything so presumably can be removed, and the top one is attached to a blank socket in the wall - no idea what this leads to but thought it might have been related to Virgin TV cabling as the previous owners didn't have an aerial and therefore had to rely on Virgin's cabling. We would like to show you a description here but the site won’t allow us. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. Sign in . But I have no Virgin Media Wall socket in my - 5339557. Mark as New; Bookmark this message; Subscribe to this message; Mute;. It also protects the network from 240 volts being fed to it by faulty TVs in your home. (I did this video to help/guide new engineer as I did not find any for my self when I started. Hi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the. Hi @Gerry9870 thanks for your post here in the Community, although I'm sorry to hear of your concerns raised here about the switchover. I, like others above, have a socket that looks like a BT phone socket, only with a Virgin Media logo. These enter my house via an air brick/vent very close to. A Ti-Vo was installed in one of the upstairs bedrooms. Being connected to the internet is one of the most important modern essentials in 2022, so it’s no surprise that new. Go to solution. - 5156775. We would like this to be re-located please into our living room on ground floor. If you don’t find it call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and SundayIf you don't have the cabling then call the pre-installs team on 0800 052 1734. Save £105. Past occupiers of your property may have removed. Hi Vera, Thank you for reaching out to us in our community and welcome both here and to Virgin Media, sorry to see you were unable to set up your services due to having no internal connection, I was able to locate you on our system with the details we have for you and can see a technician has now been and set things up. Trouble shooter. Post some clear photos of the cable(s)/connector(s) inside which come from the brown box. The fact that it has QuickStart means that the house is ready to use Virgin Media and has the wall socket, but I noticed that we do n. u just run a long cable from the box inside to whatever room u want. . I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. Vonage 2nd line. If it is a loose cable only, you will need one of these to connect the Quickstart cable. . So you can either unscrew this one & push on the connector provided in the Quick Start pack. Jack14102. 100. My Virgin Media App. My question relates to the fact that there are 2 Wall Sockets in the property - one on the ground floor and one upstairs. I don't have an outside box at all. The virgin fellow who organised the move a few weeks ago assured me that the address already had virgin media installed, as of three months ago. You should see a cable going through the wall and if you trace this inside, you should get the cable. Sadly a lot of sockets get removed from properties, which VM have no knowledge of. Get the Hub ready by connecting the wires. No Virgin Media Wall Socket on 13-04-2022 14:47. 1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labelled - upstream - downstream. Also available from the likes of Screwfix, Homebase, Toolstation etc. We have tried plugging it into the only box we found it would fit but no luck. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. )Options. Just received my self install hub 3 kit and can't seem to find a wall socket to plug the cable into. Options. Use a simple coupler to join the VM cable from the wall to the connecting lead to. I checked online and Virgin told me that indeed, all I needed to do was order a Quickstart kit and I would be up and running in days! That I didn't even need to book an engin. . We have no intention of using virgin media in the future so it is fine for it to be removed permanently. 168. . Hi there, I have just moved into a new rental property and I was told the previous tenants were using Virgin Media broadband. . . Issue is the TV, the 3 boxes will need to be installed in the kitchen / diner which is accessible from the wall on the front of the house so thats no problem, the other two box's will require the cable being taken around the side of the house to the back over the garage thats attached on the side, once round the back its one cable to the middle. The pre-install team number is 0800 052 1734. Or you may be quicker than average! You won’t be involved the whole time. There are two options for to your TV. I’ve come to. Call the Pre-installation and delivery team on 0800 052 1734 and explain what needs to be done. Can anyone help please? Need. The cables from the external box lead to a Bt open reach socket and a blank socket. Sometimes there is no wall box, just a trailing cable. However, I do not have any of the specified wall sockets available. To get the cable removed or reburied, I'll need to get.